To study the worklife of the bpo employees and the various problems faced by them while working in the bpo sector 1 the paper also gives an insight on the various human resource practices carried out in the bpo sector. Women professionals in india such as role conflict, lack of recognition, organizational politics, gender discrimination, elderly and children care issues, quality of health, problems in time management and lack of proper social support. While employment in the business process outsourcing (bpo) sector has meant that young adults are reaching their career milestones and financial goals much earlier than before, surveys and anecdotal evidence show that workers in the bpo sector experience high levels of stress and its related disorders, primarily due to its contemporary work. Quality of work life (qwl) refers to the favourableness or unfavourableness of a job environment for the people working in an organisation the period of scientific management which focused solely on specialisation and efficiency, has undergone a revolutionary change. To find out what do bpo workers want to achieve in terms of work-life balance wwwtheinternationaljournalorg rjssm: volume: 05, number: 8, december 2015 page 35 to study the work life of the bpo employees and the various problems faced by them while.
With the bpo industry's evolution from business process outsourcing to business process management, companies have started looking at the larger canvas people from various verticals such as logistics, health care, retail, finance, and engineering have come together to work under one roof. The business process outsourcing (bpo) sector is one of the fast growing sectors in the global scenario after the liberalization, privatization, and globalization to increase job opportunities day by day. Decreased employee overall performance, decreased quality of work, high staff turnover, and absenteeism due to health problems such as anxiety, depression, headache and backache. Literature on work-life balance in general and the business process outsourcing (bpo) industry in india in particular in light of the work organizations in bpos and resulting outcome that employees in their daily efforts within the industry, the significance of the issue of work-life balance should be stressed.
With women's month about to end, the inter-call center association of workers (iccaw) called on the bpo industry to provide women-friendly benefits in furtherance of work-life balance rhejay eusebio, iccaw-ncr spokesperson, asserted that bpo jobs are characterized by monotonous tasks, intense work and strict metrics. Bpo sector and to understand the influence of education on women working in bpo sector the study was conducted in mysore city and data was collected by giving the. Work-life balance is a state of equilibrium in which the demands of both a person's job and personal life are equal over the years, there is a growing perception that the. However, it was evident that no studies have been found to examine the quality of life in business process outsourcing (bpo) employees, primarily with the influence of burnout experience in different kinds of bpo's with varied types of work.
1 chapter - 1 introduction to quality of work life this chapter serves as an introduction and provides the necessary theoretical framework for developing proper perspectives of the subject. Quality of work life refers to the level of satisfaction, motivation, involvement and commitment individuals experience with respect to their lives at work quality of work life is the degree to which individuals are able to satisfy their important personal. Statistics point toward an equalization of women's work-life with that of men, it would be wrong to underrate the still existing inequalities and basic differences.
Bpo companies are trying to bring in responsibilities work life balance of the employees by taking care of the factors like working from home, flexi time and relationship with colleagues mean swap in order to retain talent, enhance quality of and management work and to keep the employees happy. Work life balance and bpo customer-oriented nature of work fast-paced with a 24/7 operations work organization is composed of • unusual work schedule, • overbearing and irate callers, • excessive work targets, • and daily quality assurance and service performance measurements workers are deemed to be most exposed to burn-out and other. Richard e quality of worklife improvements are defined as any activity which takes place at every level of an organisation company and the unions some attempts were made to describe the term quality of work life qwl.
Employees 'work-life balance' to satisfy both the organizational objectives and employee needs the data pertaining to the study has been collected from professionals working in bpo companies in hyderabad to analyze the work. The ngo workers are apprehensive about the sustainability of the employees in the bpo industry because of the haphazard work shifts though bpo industries have been a boon in terms of employing a bulk number of unemployed graduates, it is difficult for them to sustain. A study on the worklife of bpo employees and the various human resource practices in a bpo - a case study of convergys introduction striking a balance is the real fulfillment to life. Quality of work life at bpo unit [dr arpita christian] on amazoncom free shipping on qualifying offers it describes the quality of work life at a bpo unit in india.
Quality of working life of bpo employees: literature review 359 youngsters into a world of make-believe, glamour and relative affluence like bpo has (nalini bikkina 2010. The results of the study depicted that on the overall qwl index, women employees are satisfied with quality of work life in the hotel industry also, a comparison of the undermined qwl factors was made on the basis of chain and on the basis of location using anova. The primary goals of the quality of worklife module are to measure how work life and the work experience have changed since the earlier quality of employment surveys and to establish benchmarks for future surveys. In the organised sector, women workers constituted 184% as on march 31, 2003, of which about 4968 lakh (496 million) women were employed in the public and private sectors (the financial express, 2006.
The term 'quality of work life (qwl)' is reputed to have originated from an international labor relations conference in 1972 at arden house, columbia university, new york (davis & cherns, 1975) while there. A study on work life balance among bpo employees -with reference to bpo¶s in chennai drrshanthi (1) & ms vchitra(2), identified from this study i finally concluded that motivation, employee performance, health and stress were the four major factors identified are the four major dimensions of work life balance which play the vital role for employees¶ better performance in the organization.